Frequently Asked Questions

Ordering

I haven't received my download. What is the problem?

Please make sure that the WAP settings on your phone are correctly configured. Depending on the brand of your mobile, you need to set the WAP Push setting to "On", "Allow all", "Always", or "Receive all". Here are some hints on where to locate this setting. Nokia: - Services > Settings > Service Inbox settings - Messaging > Settings > Service Msg. Motorola: - Messages > Browser Msgs > Menu Button > Browser Msg Setup - Messages > Browser Messages > Browser Msg Setup LG: - Internet > Push Messages > Receive Samsung: - Fun Box > WWW Services > Push Messages > Setting - Fun Box > Wap Browser Sony-Ericsson: - Messaging > WAP Push > Allow Push - Wap Services > Push Messages - Messaging > Wap Push If in doubt, please refer to your mobile's manual or ask your mobile's manufacturer for assistance.

I have received a bookmark instead of a ringtone?

The content items -screensavers, ringtones and games- are too big to be send by SMS. To get these items on your phone you have to download those by WAP. You receive this bookmark for that reason. The bookmark directs you to a downloadpage where you can download your order. Please check your WAP settings on your phone before you download your item. With some phones you don't receive a bookmark, but a download url. Please consult the instructions guide of your phone, when you encounter problems.

I get the error message: Too large to send back?

Some wallpapers, ringtones or mobile games are too big to download with the default WAP settings. You get this error message: Too large to send back. Change your WAP settings to continue and try again.

I get the error message: 'Invalid download data'?

Your WAP settings are probably not correct. Check your WAP settings at your mobile providers website and try again.

Pricing and services

Which services do we offer and what do they cost?

Please check Hehemobi Products and Services on the website for an overview of the services, costs and billing methods.

How can I order the Hehemobi services and how will I be billed?

You have to opt-in by sending SMS ON to to activate the service，e.g.send SMS SUBSCRIDE KEYWORD to SHORTCODE. The charge will be deducted either from your prepaid balance or charged to your monthly bill, depending on your contract with your network operator.

Is there a notice period or a minimum membership term?

You can cancel a service at any time. Cancellation takes effect immediately. Please note that the service can be shown again on your monthly invoice, as the network operators' bookings are back-dated.

What are my current Hehemobi service credits?

A) If you haven't logged in yet: Click on "Login for members" at the orderpage and enter your mobile phone number and password. On the top of the website in the right corner you see your current Credit status. B) If you have already logged in: On the top of the website in the right corner you see your current Credit status.

What happens if I want to order more content items than are included in my service?

Once credits for that week have been exhausted, no more items will be available until the following week.

Can I order individual content or do I have to order a Hehemobi service?

We currently do not sell individual content. You need to order an available Hehemobi service.

I did not know that I have to pay for the service?

On our website the price and terms of the service are mentioned. When you subscribe to our service you receive first a SMS message with the price information as well. When you confirm this SMS message then you are subscribed to our service and then the charges will occur.

What do I do if I forget my password?

Go to the website and click on 'Login for Hehemobi members'. There you find the link 'forgot my password'. Click on this link, enter your mobile number and we'll send you a new password.

How can I change my password?

You cannot change your password. So please save your password that is sent to you by sms.

WAP settings

In order to make sure your download will work on your phone, get the correct WAP/Internet settings for your mobile phone now.

Please refer to your mobile's manual or ask your mobile's manufacturer for assistance.